All sales of stencils are final. Stencils that arrive damaged will be replaced with exact duplicate replacements if we are notified within 14 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within five business days of receiving it at our studio.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are currently some countries to which we do not sell or ship. These include: Russia, China, India, Brunei, Saudi Arabia, Syria and Turkey.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies all weights will be rounded up to the next full ounce.
Any information collected by this site or our company is used solely for the purpose of providing our products and services to our customers. We do not sell or share any customer information with any entity other than that which is required by law. We strongly favor Internet privacy and make it our priority to keep your information secure.
This is a ">TrustedSite certified website. TrustedSite protects the privacy and personal information of our website visitors.
Our website is also protected by BigCommerce's "Encryption Everywhere" website encryption to further secure our visitors' personal and financial information. An SSL certificate is verification by a trusted third party that our site is secure for visitors, and that any information you submit is properly encrypted. It gives shoppers the trust they need to buy from us.